When a product or service fulfils the customer expectations and satisfies the customer without any defect or failure is called _________________.

• Quality

• Quantity

• Product

• Process

Which one of these is not a component of quality?

• Reliability

• Durability

• Acceptance sampling

• Serviceability

When customer expectations regarding product quality, service quality, and value-based price are met or exceeded, _________ is created.

• Customer satisfaction

• Planning excellence

• A quality rift

• A value line

Quality conveys the impression what consumer expect from the product. It includes _________________

• Performance, Competitive Price, On Time Delivery (OTD), Different varieties

• Performance, Competitive Price, On Time Delivery (OTD), Quantity

• Poor Performance, Competitive Price, On Time Delivery (OTD), Quantity

• Poor Performance, High Price, On Time Delivery (OTD), Quantity

____________ is critical to satisfying the customers and retaining their loyalty, so they continue to buy from the company in the future

• Product

• Quantity

• Quality

• Process

Poor quality adversely affects:

• Cost

• Productivity

• Profit

• All the above

The cost associated with NOT producing quality products or services is called ________

• Cost of Poor Quality

• Cost of Quality

• Cost of Mistake

• Cost of Poor Quality Service

Maintaining quality reflects in

• Company reputation

• Customer expectation

• Reduction in inspection cost

• All the above

Quality of a product can be measured in terms of

• Performance

• Reliability

• Durability

• All the above

Dr.Edward Deming developed ____________ Cycle

• TQM

• Fish bone

• PDCA

• Pie