Front

Which of the following phrases might be appropriate when discussing clothing size with your customer? You look to be about a size XX, Have you worn this brand before? What size was most comfortable for you?, How big are you? , You wear a bigger size on the bottom than on the top.

Back

Have you worn this brand before? What size was most comfortable for you?

Front

If your store does not offer the particular product of service the customer is looking for, your first option should always be to:

Back

Suggest alternatives that your store does carry

Front

Which of the following are acceptable ways to ask a customer’s permission to provide alternatives? Options: We don’t carry that specific brand, but may I suggest …, Is that the only brand you were interested in?, Is there anything else you were looking for?, We don’t recommend that item. May I show you a better product?, All of the above

Back

We don’t carry that specific brand, but may I suggest …

Front

Creating customer loyalty is rewarding for: The store, The sales associate, The customer, All of the above

Back

All of the above

Front

Two of the basics needed to ensure that a customer has a pleasant experience when he comes to your store are:

Back

An enjoyable atmosphere and super service

Front

To assist your customers in a personal way, you should become familiar with: Resources in and near your store

Back

Resources in and near your store

Front

In preparing a resource list for your customers, you should consider including: Local companies that have complementary services to the products you sell, Phone numbers that customers have requested in the past, such as a taxi service, Information about companies you recommend, such as repair shops

Back

All of the above

Front

When customers request any of the service “extras” your store offers:

Back

Make a note in your client record system so you can provide more personalized service when those customers return in the future

Front

What is one of the BEST ways to prevent shoplifting? Options: Lock up expensive merchandise, Acknowledge and greet all customers in a friendly manner as they enter the store, Put security cameras in plain view of the customer, Use mirrors that make aisles visible to the cashier

Back

Acknowledge and greet all customers in a friendly manner as they enter the store

Front

Small kindnesses to your customers may include: Letting the customer make a local call to verify appropriateness or preference, Consolidating many small packages into one large shopping bag, Bringing merchandise to an older or disabled customer while he sits down, Telling a customer about a lounge where she may tend to her baby’s needs

Back

All of the above