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Merchant asking about multiple payment links feature, what would be the ticket type?

• Invoice integration
• Invoice feature
• Invoice customization
• Invoice status

Merchant asking about multiple payment links feature, what would be the reason code?

• Lack of understanding on product integration
• Lack of understanding on product feature
• Lack of understanding on invoice customization
• Lack of understanding on invoice status

Merchant asking about the status of invoice, what would be the possible reason code?

• Lack of understanding on product integration
• Lack of understanding on product feature
• Lack of understanding on invoice customization
• Lack of understanding on invoice status

Merchant has activate DD BPI on dashboard level, but it is not reflected on Checkout UI, what would be the first question you may ask to merchant?

• Directly raise to L2
• Ask them have they tick DD BPI on checkout settings?
• Ask them if they input the amount limitation during invoice creation?
• Ask them whether do they already input items parameter? because items parameter is needed if merchant wish to show Direct Debit channel.

Cont prev question, merchant already activated DD BPI but not visible checkout settings, hence they are not able to tick it, what would be the next step?

• Raise to L2, and ask them to enable DD BPI on checkout settings
• Raise to Product, and ask them to enable DD BPI on checkout settings
• L1 can enable DD BPI via AD > Customer management
• L1 can enable DD BPI via retool

Cont prev question, what would be the ticket type when there's a discrepancy on the payment method on checkout?

• Question>PH Invoice>Invoice customization
• Question>PH Invoice>Invoice feature
• Issue>PH Invoice>Incorrect payment option shown
• Issue>PH Invoice>Payment link error

Cont prev question, what would be the reason code when there's a discrepancy on the payment method on checkout?

• PH Invoice>Bug system issue
• PH Invoice>Unsynced invoice settings
• PH Direct Debit>Unavailable activation flow on dashboard
• PH Product activation>Unavailable activation flow on dashboard

When the merchant has activate DD BPI, BUT they forgot to tick the channel on checkout settings, what would be the ticket type?

• Question>PH Invoice>Invoice customization
• Question>PH Invoice>Invoice feature
• Question>PH Invoice>Invoice integration
• Question>PH Invoice>Invoice status

Cont prev question, since the merchant forget to tick the channel, what would be the reason code?

• PH Invoice>Customer mistake or issue
• PH Invoice>End user mistake
• PH Invoice>Lack of understanding on payment settings
• PH Invoice>Lack of understanding on customization

Merchant got invoice callback non-2xx, what would be the correct reason code?

• Lack of understanding on product integration
• Lack of understanding on product feature
• Lack of understanding on notification and callback
• Unsent callback to customer