Active Listening Techniques Flashcard

Front

What is active listening?

Back

Active listening is a communication technique that involves fully concentrating, understanding, responding, and remembering what the speaker is saying.

Front

What does clarifying mean in active listening?

Back

Clarifying involves asking specific questions to ensure understanding of the speaker's message.

Front

What is the purpose of acknowledging in active listening?

Back

Acknowledging involves letting the speaker know you understand and appreciate their point of view.

Front

What does restating or paraphrasing achieve in active listening?

Back

Restating or paraphrasing is used to verify understanding of the speaker's message.

Front

What is summarizing in the context of active listening?

Back

Summarizing is used to review progress in a conversation by touching on the main ideas or conclusions.

Front

What is an example of a non-verbal cue in active listening?

Back

Nodding your head to show understanding is an example of a non-verbal cue.

Front

What is the role of tone of voice in active listening?

Back

Tone of voice can indicate the speaker's emotions and help convey the message more effectively.

Front

What is the difference between hearing and listening?

Back

Hearing is the physical act of perceiving sound, while listening is an active process that requires focus and engagement.

Front

What does it mean to provide feedback in active listening?

Back

Providing feedback involves responding to the speaker's message to show understanding and encourage further communication.

Front

What is the significance of asking open-ended questions in active listening?

Back

Open-ended questions encourage the speaker to elaborate and provide more information.