Speech Final Review Part 2

Which of the following sentences is correct regarding subject-verb agreement?

• The dogs in the park is enjoying the sunshine.

• The marathon runners is closing in on the finish line.

• The groups of parents are planning a fundraising event.

• Organizing the tournaments are tough for the coach.

A restaurant has been informed of a recent customer contracted a foodborne illness. Upon further investigation, they discovered the lettuce they served had been contaminated with E. coli. The restaurant needs to write a press release to make recent customers aware of the contamination and how the customers should proceed. Which of the following types of professional communication should be used to solve the issue?

• Advertising

• Marketing

• Public relations

• Media relations

Mountain Gear is an online retailer for camping, hiking and outdoor gear. The company does not have a brick-and-mortar store; it only has a website offering its products and services. Mountain Gear’s site would be categorized as which of the following?

• Instant message

• Email

• Teleconferencing

• E-commerce

David shops at the local Freddie’s Food grocery store. After purchasing groceries, David returned home to find the seal on the milk was broken. David returned to the store and talked with the assistant store manager, Alicia. Alicia apologized, exchanged the milk for an unopened one, and added 200 points to his frequent buyers’ incentive program account. Which of the following steps to customer service success does this scenario promote?

• Product buying made easy

• Customer loyalty

• Sponsor a product

• Corporation training

Which of the following is a sign of good communication with customers?

• Responding promptly to the customer’s individual needs

• Leaving the customer waiting for a long time

• Being overly attentive

• Having a negative attitude

Matthew is pacing and twirling his thumbs in an office lobby. Which of the following nonverbal communication techniques is Matthew demonstrating?

• Kinetics

• Proxemics

• Eye behavior

• Paralanguage

The illustration depicts which of the following communication models?

• Jones One-Way

• Aristotle

• Shannon-Weaver

• Westley-MacLean

Isabel is a part of an organization at school promoting short films. The board of the organization is looking to sponsor a film festival and has presented all members with a choice to help at the film festival or leave the organization. Which of the following communication styles is being described?

• Either or fallacy

• Glittering generalities

• Bandwagon

• Effective leadership

Shelia works very well independently where she can be in control of a project. She ensures the point she is trying to make is direct and assertive with no room for error. She is willing to take a risk and is competitive in nature. Which of the following personality types is Shelia?

• Driver

• Analytical

• Expressive

• Amiable

Mark and Javier are welders in a local fabrication shop. Recently, the men have been getting into disagreements over the technique used to create metal gates. The fabrication shop is a covered metal structure with little air conditioning in the summer and no heating in the winter. Mark and Javier stand on their feet for nine of their ten-hour workdays and must fabricate many gates per day, causing a high stress environment. Which of the following factors is the reason for conflict?

• Situational factors

• Relationship factors

• Personal factors

• Personality factors