Importância do Atendimento ao Cliente
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•15 Qs
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Importância do Atendimento ao Cliente
Quiz
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Others
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Professional Development
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Practice Problem
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Easy
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15 questions
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1.
OPEN ENDED QUESTION
3 mins • 1 pt
Por que a primeira impressão no atendimento é importante?
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2.
OPEN ENDED QUESTION
3 mins • 1 pt
Quais fatores geram satisfação no atendimento?
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3.
OPEN ENDED QUESTION
3 mins • 1 pt
Como lidar com clientes insatisfeitos?
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4.
OPEN ENDED QUESTION
3 mins • 1 pt
O que é encantamento no atendimento?
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5.
OPEN ENDED QUESTION
3 mins • 1 pt
Qual é o papel da tecnologia na excelência do atendimento?
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6.
OPEN ENDED QUESTION
3 mins • 1 pt
O que é relacionamento interpessoal no atendimento?
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7.
OPEN ENDED QUESTION
3 mins • 1 pt
Como a empatia melhora o atendimento?
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