DTHMT 1st Year Core Subjects

A guest misses their reservation at a restaurant. As a manager, how would you handle the situation to manage perishable services effectively?

• Offer a discount on future reservations

• Reserve the table for another hour

• Immediately book a new guest to optimize capacity

• Apologize without offering solutions

A hotel receives a late-night check-in. How would you ensure the guest's satisfaction while adhering to the 24-hour service model?

• Ask them to wait until morning

• Process their check-in swiftly with proper courtesy

• Offer a discount for inconvenience

• Apologize and provide a complimentary upgrade

You manage a fast-food outlet. How can you utilize the 'cooked-to-order' concept during peak hours?

• Prepare food in advance for rapid service

• Cook meals only after orders are made

• Stop taking orders after capacity is reached

• Implement a pre-order system for smoother operations

A guest inquires about eco-friendly options at your resort. What should you recommend?

• Activities that emphasize luxury over sustainability

• Only cultural and heritage experiences

• Programs featuring eco-tourism principles

• Avoid discussing sustainability

Your restaurant struggles to meet the demands of varied cuisines. Which action applies best for diversity?

• Stick to one cuisine type

• Introduce fusion menus tailored to customer preferences

• Limit menu changes

• Reduce variety to cut costs

What action would you take to attract culinary tourists?

• Offer generic menu items

• Organize food festivals featuring local cuisine

• Focus exclusively on fast-food services

• Ignore culinary trends

A hotel manager must promote wellness tourism. Which strategy applies?

• Install luxury spa services and meditation rooms

• Limit wellness offerings to gym facilities

• Remove wellness features during busy seasons

• Promote convenience over wellness

A travel agency is losing market share due to digital competition. What should you implement?

• Mobile app integration for seamless booking

• Ignore digital marketing trends

• Reduce services to focus on cost-saving

• Retain only offline services

A tourist complains about insufficient attractions at a destination. What approach applies?

• Ignore feedback

• Recommend new experiential travel options

• Focus only on cultural immersion

• Suggest alternative destinations

A restaurant manager must address sustainability concerns. What is the most practical application?

• Adopt waste reduction programs

• Eliminate sustainable practices during peak times

• Focus only on customer feedback

• Reduce spending on eco-friendly supplies