Chapter 7 Test Review

Which of the following is NOT a function of management?

• Customer Service

• Planning

• Organizing

• Staffing

• Leading

Which is NOT a way authority within a business may be organized?

• centralized organization

• alpha order

• departmentalization

• decentralized organization

This part of the management pyramid consists of a company's board of directors, president, and other high ranking managers:

• Top Management

• Middle Management

• First-Line Management

This part of the management pyramid consists of a company's division managers and department heads:

• Top Management

• Middle Management

• First-Line Management

The part of the management pyramid consists of the managers who coordinate and supervise the activities and duties of the employees:

• Top Management

• Middle Management

• First-Line Managers

Skills that help an individual perform in the workplace or gain success in a career are called:

• Interpersonal Skills

• Job Specific Skills

• Transferable Skills

• Technical Skills

Skills necessary to perform the required tasks of a position are called:

• Interpersonal Skills

• Job Specific Skills

• Transferable Skills

• Leadership Skills

Skills to help you communicate, interact and work well with others

• Interpersonal Skills

• Transferrable Skills

• Job-Specific Skills

This identifies the hierarchy of the employees within the business:

• Chain of Command

• Organizational Structure

• Organizational Chart

The authority structure in a company from the highest to the lowest levels is called

• Chain of Command

• Organizational Structure

• Organizational Chart