Front

What is the main objective of the sales department?

Back

Increase the business’ bottom line

Front

What is the primary task of sales professionals?

Back

Locate, connect and engage clients

Front

What is the one thing all sales departments need?

Back

Sales staff with good people skills

Front

What sales position is responsible for identifying and implementing sales strategies?

Back

Vice President or Director of Sales and Marketing

Front

What sales position is responsible for overseeing sales managers and sales staff?

Back

Director of Sales

Front

What sales position is responsible for guiding the day-to-day sales efforts?

Back

Sales Manager

Front

What sales position is responsible for creating a sales plan and monitoring its success throughout the year?

Back

Vice President or Director of Sales and Marketing

Front

In order to accomplish his or her responsibilities, what must a sales professional be willing and able to do? Options: Be organized and use good time-management skills, Be well-spoken, Use good listening skills, All of the above

Back

All of the above

Front

Which prospecting method allows sales to collect usable information on potential clients that can then be followed up with an e-mail or phone call? Options: Cold calls, Customer relationship management, Online lead generation, Referrals

Back

Online lead generation

Front

What information should be placed in a CRM database?

Back

Anything relative to past and future customer interactions