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Review 2

Authored by Stephanie Anaya

Professional Development

Professional Development

Used 1+ times

Review 2
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37 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is the name of the add on for Spectrum Voice that allows you to call 70 countries for $5.00? 

Stay Connected Plan
Spectrum Voice International
Spectrum Long Distance
Spectrum Extras

Answer explanation

Jupiter is a gas giant made primarily of hydrogen and helium. Unlike terrestrial planets that have solid surfaces, gas giants like Jupiter don't have a well-defined solid surface, allowing them to accumulate more mass in a gaseous form. This composition has allowed Jupiter to grow significantly larger than planets with solid surfaces.

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is the speed of Spectrum Internet Gig? 

800x40 MBPS
400x20 MBPS
1000x35 MBPS
500x20 MBPS

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What Primary & Secondary reason would you select for a “Ghost call” when dispositioning in the enterprise tracker 

NONSTANDARD CALL TYPE -> NO CALLER ON LINE
GHOST CALL -> NO CALLER ON LINE
UNCONTROLLABLE RETENTION -> INCOMPLETE CALL/GHOST CALL
None, we do not track ghost calls in the Enterprise Tracker

4.

MULTIPLE SELECT QUESTION

1 min • 1 pt

What two things does a customer need in order to experience 5G (Select the best 3 answers)? 

Must turn on roaming on their device
Have a 5G compatible device
Subscribe to Spectrum Voice
Be in a 5G coverage area

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

When can a customer expect to receive their shipped Self-install kit? 

Same day
Within 2-3 business days in most cases
Within 8 business days
Within 3-4 business days

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

When processing a Mobile order, an External Credit Check is used when _________________. 

The customer wants to order the exact number of lines their ILC allows
The caller has less than 4 months of core services
The caller wants to order and finance more devices than their ILC allows
The customer wants to order fewer lines than their ILC allows

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Where can you go in CoPilot to see a list of articles that have been recently updated? 

Residential Home
Subscriptions
Recent Tab
Your Dashboard

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