NPS and Customer Feedback Quiz
Authored by karthikmurugan A
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Professional Development
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14 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the lowest possible score in NPS?
-50
-100
100
0
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What score range defines a Promoter?
7 and 8
9 and 10
1 to 5
0 to 6
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many times can a Voice Bot attempt to contact a customer?
Unlimited
10 times
5 times
3 times
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the required score for Quarter 1 CDI Requirements for BSC?
130 Marks
100 Marks
132 Marks
150 Marks
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the NPS score required for Quarter 2?
90%
80%
70%
60%
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the formula for calculating NPS?
(Promoters - Detractors) / Total Samples * 100
(This Year / Last Year) * 100 - 100
Total Customers Responded / Total MI Cases
(Total Complaints / Total Retail) * 1000
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the maximum hold time for TSM?
7 Days
5 Days
3 Days
14 Days
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