PKE 16

Emotional labor can contribute to

• both transformational and transactional leadership

• increased organizational profitability

• high degrees of organizational leadership

• employee experiencing burnout and stress

You have applied for a position as a proofreader at PDQ Publishing. Before being hired you are given a manuscript and asked to indicate any errors. This type of assessment is an example of

• A work sample.

• A test of proximal functioning.

• A personality test.

• An IQ test

In the development of a process to hire employees, what is it that must be considered to make sure that you are actually selecting people who perform well on the job?

• determining the validity of the selection devices

• team building

• job analysis.

• specifying the training

Jobs require individuals with specific knowledge, skills, abilities and other personal characteristics (KSAOs). These KSAOs are identified by a detailed technique called a

• job analysis.

• job evaluation.

• job assessment.

• selection device utility.

The first step in selecting personnel is

• identifying the salary level for the position.

• conducting a job analysis of the position.

• creating psychological profiles on the best applicants.

• interviewing all applicants.

Work-family conflict is

• a phenomenon that can result in increased turnover.

• a phenomenon that can result in decreased turnover.

• a phenomenon that can result in increased absenteeism.

• a phenomenon that can result in increased morale.

According to a survey mentioned in the textbook, ______ Americans are satisfied with their jobs.

• almost all (90-99%)

• most (76-89%)

• few (20-30%)

• many (60-75%)

The husband and wife team of Frank and Lillian Gilbreth studied what type of workplace phenomenon?

• leadership

• selection

• job stress

• efficiency

At the end of the semester students rate professors on a scale that ranges from 1 (much worse than most) to 5 (much better than most). What type of I/O Psychology is this very similar to?

• Job Analysis

• Ergonomics

• Team Building

• Performance management and Evaluation

Erin is applying for a job at a major fast food chain. What type of psychologist is most likely to have developed the employee selection procedures, training sessions and performance appraisal system that she will be subjected to?

• An applied psychologist

• An organizational psychologist

• A clinical psychologist

• An industrial psychologist