FBLA Business Communication

Front

Which of the following is a form of nonverbal communications? E-mail, Body language, Teleconferencing, All of the above

Back

Body language

Front

Which of the following are important to the total effect of your letter?
using simple words,
using a positive tone,
building goodwill,
all of the above

Back

all of the above

Front

Communication which is tactful and "reader-centered" demonstrates ____.

Back

courtesy

Front

Which of the following sentence(s) is written in the active voice? Options: Jennifer wrote the examination., The examination was written by Jennifer., The examination was written quickly by Jennifer., None of the above.

Back

Jennifer wrote the examination.

Front

The need for additional clarity and follow-up communication is eliminated if your communication is ____.

Back

complete

Front

A telephone conversation may not be as acceptable a method for conveying information as a written document because a telephone may ____.

Back

not provide a confidential method of communication

Front

Words that sound alike but have different meanings and spellings are ____.

Back

homonyms

Front

Positive words are used to ____.

Back

stimulate the desired reader response

Front

That part of the mind that stores all the words a person has ever read or heard is called the ____.

Back

word bank

Front

A group of words that expresses one complete thought is ____.

Back

a sentence