Introduction to Principles of Management

What does the P-O-L-C framework stand for?

• Planning, Organizing, Leading, Communicating

• Planning, Organizing, Leading, Controlling

• Planning, Organizing, Learning, Controlling

• Planning, Operating, Leading, Controlling

Who is credited with the original P-O-L-C framework?

• Henry Mintzberg

• Carlene Reynolds

• Henri Fayol

• Mary Parker Follett

What is the primary challenge of a manager?

• To manage finances effectively

• To solve problems creatively

• To maintain customer satisfaction

• To lead teams efficiently

Which of the following is NOT one of Mintzberg's ten managerial roles?

• Financial Analyst

• Entrepreneur

• Disturbance Handler

• Resource Allocator

What is the main focus of Goodwill Industries?

• Maximizing profits

• Providing employment opportunities

• Selling retail products

• Offering financial services

What does CSR stand for?

• Community Service Resources

• Customer Service Relations

• Corporate Strategic Review

• Corporate Social Responsibility

Which company is known for its strong CSR orientation?

• Procter & Gamble

• S. C. Johnson

• Goodwill Industries

• Starbucks

What is the role of a general manager?

• To lead a project team

• To handle financial audits

• To manage a revenue-producing unit

• To oversee a specific function

What is the purpose of strategic planning?

• To manage daily operations

• To create job descriptions

• To develop short-term goals

• To analyze competitive opportunities

What is the primary goal of leadership in management?

• To maintain organizational structure

• To manage resources effectively

• To inspire action towards a goal

• To enforce rules