Management and Org. Skills

What do people usually do when their actions and attitudes don’t match up?

• Ignore the problem

• Chang either their behaviour or attitude to make them match

• Blame other people

• Give up on whatever they are doing

What is cognitive dissonance?

• Feeling excited about something new

• That uncomfortable feeling you get when your thoughts and actions don’t line up

• Being satisfied with your choices

• A way to measure job staisfaction

How can someone deal with cognitive dissonance?

• By changing how they think or act

• By ignoring the feeling

• By always doing what they want

• By avoiding difficult situations altogether

Why do companies use attitude surveys with their employees?

• To figure out who should get promoted

• To see how productive the workers are

• To compare their workers with other companies

• To understand how employees feel about their job

Is job satisfaction related to positive costumer outcomes?

• No, it has no impact on it

• Yes, it’s related to positive costumer outcomes

• No, there is no correlation between employee satisfaction and costumer service

What role do alternative job opportunities play in turnover?

• Employees are more likely to leave when they have fewer job opportunities avaiblen

• It only affects turnover for lower level positions

• Alternative job opportunities play a significant role in turnover

What are some common ways dissatisfied employees might respond to their feelings?

• They might respond by increasing their absenteeism

• They become more productive

• They usually express their feelings by actively engaging

How can job involvement impact impact employee satisfaction?

• It has no impact on employee satisfaction

• Job involvement decreases employee satisfaction

• High job involvement can lead to greater employee satisfaction

• High job involvement makes employees more stresses and dissatisfied

What is an attitude made up from?

• Cognition, affection, behaviour

• Behaviour, affect, cognition

• Cognition, behaviour, attention

• Emotions, cognition, affection

What attitudes are important for managers?

• Every attitude an employee has

• Personal attitudes

• Job-related attitudes

• Private attitudes