faulty electric set 3

What action did John take after noticing the defects in the product?

• He immediately contacted customer service to request assistance

• He attempted to repair the product himself

• He sought legal advice about his purchase

• He returned the product to the store without filing a complaint

Why is John particularly disappointed with the company’s service?

• The company ignored his initial complaint

• He expected a higher discount on the product

• The product was sold out when he wanted a replacement

• The company sent a replacement that also failed

What does John attach to his letter to substantiate his complaint?

• Photos of the defective products

• A copy of the original receipt

• A written repair estimate from a technician

• A screenshot of the product listing

What does John imply about the company’s reputation?

• It is already poor and getting worse

• It has previously been reliable but failed in this instance

• It is widely criticized for its customer service

• It has a limited presence in the market

What tone does John adopt in his letter?

• Diplomatic yet assertive

• Confrontational and aggressive

• Casual and indifferent

• Overly formal and rigid