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Customer Service Quiz

Authored by Mai Trâm

English

University

Used 2+ times

Customer Service Quiz
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15 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If you experience an issue with a service, the first step is to __________ clearly to the customer support team.

have a query

explain the issue

get feedback

make a complaint

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customers sometimes __________ about a product before making a purchase.

have a query

explain the issue

offer a solution

make a complaint

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The company promised to __________ to resolve the customer's issue quickly.

report a problem

make a complaint

offer a solution

get feedback

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

To improve their services, businesses often __________ from their customers.

get feedback

offer a solution

report a problem

make a complaint

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customers value quick __________ from the customer support team when they have an issue.

response time

compensation

refund

discount

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A good __________ team is essential for maintaining customer satisfaction.

compensation

refund

customer support

voucher

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

After a long delay, the customer demanded a full __________.

voucher

compensation

refund

replacement

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