
Customer Service Quiz

Quiz
•
English
•
University
•
Medium
Mai Trâm
Used 2+ times
FREE Resource
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If you experience an issue with a service, the first step is to __________ clearly to the customer support team.
have a query
explain the issue
get feedback
make a complaint
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customers sometimes __________ about a product before making a purchase.
have a query
explain the issue
offer a solution
make a complaint
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The company promised to __________ to resolve the customer's issue quickly.
report a problem
make a complaint
offer a solution
get feedback
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
To improve their services, businesses often __________ from their customers.
get feedback
offer a solution
report a problem
make a complaint
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customers value quick __________ from the customer support team when they have an issue.
response time
compensation
refund
discount
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A good __________ team is essential for maintaining customer satisfaction.
compensation
refund
customer support
voucher
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
After a long delay, the customer demanded a full __________.
voucher
compensation
refund
replacement
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