Quiz tentang CRM
Authored by tita latifah ahmad
Social Studies
University
Used 2+ times
AI Actions
Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...
Content View
Student View
10 questions
Show all answers
1.
WORD CLOUD QUESTION
3 mins • Ungraded
CRM adalah strategi bisnis yang bertujuan untuk …
2.
WORD CLOUD QUESTION
3 mins • Ungraded
Mengapa CRM penting bagi Perusahaan?
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Manfaat dari CRM adalah
Membantu beralihan pelanggan
Menurunkan daya tahan hubungan pelanggan
Membangun hubungan positif dengan pelanggan
Membangun hubungan negatif dengan perusahaan.
Mendapatkan tanggapan yang lambat
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Tahapan dalam CRM
Acquire, Enhance, Retain
Enhance, Retain, Acquire
Improve, Acquire, Enhance
Acquire, Retain, Improve
Acquire, Formulation, Enhance
5.
OPEN ENDED QUESTION
3 mins • 1 pt
Apa arti Acquire dalam CRM?
Evaluate responses using AI:
OFF
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Sebuah perusahaan e-commerce mempunyai strategi Program Loyalitas, Komunikasi yang Proaktif, Feedback dan Survei, Layanan Pelanggan yang Responsif. Strategi tsb merupakan CRM tahap ...
Acquire
Enhance
Retain
Evaluation
Improvement
7.
WORD CLOUD QUESTION
3 mins • Ungraded
Apa saja bentuk-bentuk Customer Relationship?
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports
Continue with Google
Continue with Email
Continue with Classlink
Continue with Clever
or continue with
Microsoft
%20(1).png)
Apple
Others
Already have an account?
