Active Listening Skills

Front

Which of the following is a sign of active listening? Options: paraphrasing, or summarizing what someone has said, interrupting, or talking over someone, changing the subject, being totally silent while someone else talks

Back

paraphrasing, or summarizing what someone has said

Front

Which posture best shows that a person is actively listening? Options: slouching, lying down, sitting up straight, standing with your back to the speaker

Back

sitting up straight

Front

When you’re actively listening, you should look ________.

Back

at the speaker

Front

Which of the following is a verbal cue you can use to show you’re actively listening? Options: saying, “Ooh ooh”, interrupting, humming a familiar song, asking a follow-up question

Back

asking a follow-up question

Front

True or False: If you're facing the person speaking, you're always actively listening.

Back

False

Front

Zoe is giving a presentation on the Midwest region of the US. If you’re actively listening you might ________.

Back

raise your hand at the end to ask her to clarify if Kansas is part of that region

Front

Nigel is actively listening to Courtney. He is most likely ________.

Back

nodding and trying to put himself in her shoes

Front

William is talking to Jenna, but Jenna is not actively listening. William probably feels ________.

Back

frustrated

Front

Why is active listening a "two-way street"?

Back

because both the listener and the speaker give and receive something

Front

True or false: Even if you're silent while someone else speaks, you might not be actively listening.

Back

True