Fire Officer p82

What is the primary objective of the grievance procedure?

• To ensure the grievance is documented

• To involve as many people as possible

• To resolve the problem at the lowest possible level

• To escalate the issue to the highest authority

Who can an employee contact to discuss a grievance situation?

• A colleague

• A union representative

• A family member

• A lawyer

What is the term used for a verbal complaint presented to a supervisor?

• Step one grievance

• Final grievance

• Formal grievance

• Informal grievance

What must be included in the informal grievance step?

• A list of witnesses

• A supervisor's signature

• A statement of the desired remedy

• A formal letter

What happens if a supervisor does not respond to a grievance within 10 days?

• The grievance is automatically resolved

• The grievance is escalated to step 3

• The grievance is dismissed

• The grievance is sent back to the employee

Who typically handles a step 3 grievance?

• The fire chief

• A union representative

• An administrative fire officer

• The municipal administrator

What is the next step if a grievance is denied at step 3?

• Submit to a mediator

• Submit to federal arbitration

• Submit to the fire chief

• Submit to a personnel board

What is the role of a union representative in the grievance process?

• To act as a supervisor

• To act as an advocate

• To act as a judge

• To act as a mediator

What indicates a healthy organization in terms of grievance handling?

• Problems resolved at a high level

• A steady stream of grievances

• Problems resolved at a low level

• No grievances submitted

What is the final step if a grievance is unresolved within the fire department?

• Submit to a union representative

• Submit to the employee's supervisor

• Submit to a mediator or personnel board

• Submit to the fire chief