Fire Officer p78

What is the primary goal when trying to understand another person's viewpoint?

• To become upset if the situation is poorly explained

• To understand the other person's viewpoint

• To jump to conclusions

• To react quickly

What is a good method to keep a conversation on topic?

• Ignoring the speaker

• Allowing the speaker to ramble

• Directed questioning

• Changing the subject

During emergency incidents, how should a fire officer communicate?

• Elegantly

• Indirectly

• Directly

• Vaguely

What role does the incident commander (IC) play in communication?

• To use complex terminology

• To be a passive listener

• To ignore lower-priority communications

• To establish and maintain command presence

What should be done in severe situations to manage radio communications?

• Ignore all communications

• Request emergency radio traffic only

• Allow all units to communicate freely

• Use only 10 codes

Which of the following is NOT a key point for emergency communications?

• Use a high-pitched voice

• Be direct

• Speak clearly

• Use plain English

How far should you hold the microphone from your mouth when using a radio?

• About 2 inches (5 cm)

• About 6 inches (15 cm)

• Directly against your mouth

• About 12 inches (30 cm)

What terminology should be used when interacting with multiple agencies?

• 10 codes

• Complex jargon

• Common terminology recognized by NIMS

• Slang terms

What is the purpose of the communications order model?

• To allow for multiple interpretations

• To use as many words as possible

• To ensure the message is clearly stated and understood

• To confuse the receiver

What should Ladder 2 do according to the command in the example?

• Conduct a primary search on the first floor

• Check for fire extension on the roof

• Ignore the command

• Come in on side Charlie and conduct a primary search on the second floor