BUS410_Ch03_Teacher: Dao Cong Tuan

The business environment is divided into two main parts. What are those two parts?

• General and Specific

• Internal and External

• Macro and Micro

• Controllable and Uncontrollable

Which part do the factors: employees, management & culture belong to?

• Internal environment

• External environment

Which part do the factors: customers, competitors, and labor market belong to?

• Internal environment

• External environment

Sector that has a direct working relationship with the organization is:

• Customers

• Economic

• Cultural

• Technological

Who are the customers of the organization?

• Employees and management

• Competitors and suppliers

• Those people and organizations in the environment that acquire goods or services from the organization

• The general external environment

What does the labor market represent in the context of an organization?

• Suppliers of goods and services

• People who can be hired to work

• Customers purchasing products

• Competitors in the industry

What do competitors represent in the context of an organization?

• Organizations in the same industry providing similar goods or services

• Organizations that provide different products

• Organizations that supply raw materials

• Organizations that offer consulting services

Why is it important for organizations to maintain good relationships with their suppliers?

• To reduce the number of suppliers

• To ensure a consistent supply of quality materials

• To create competition among suppliers

• To increase product prices

Why is ongoing investment in human resources necessary for organizations?

• To reduce employee turnover rates

• To decrease recruitment costs

• To enhance recruitment, education, and training efforts

• To limit the number of employees

How can international dimensions create new customers for organizations?

• By increasing product prices

• By focusing solely on local demographics

• By limiting access to international markets

• By expanding the market reach to foreign consumers