DPB50133 - OPERATIONS MANAGEMENT CHAPTER 8

"How closely products meet the desired specifications and standards" is the definition of quality based on ?

• Product based

• Production based

• User experience

The reliability in quality dimensions means that the product can perform its function according to the customers intended use.

• Yes

• No

................ dimension is the degree to which the risks of injury, infection or other harmful side effects are minimized.

• Customer service

• Serviceability

• Esthetics

• Safety

The words of quality suggest that excellence in every aspect of the organization.

• Yes

• No

This concept in quality is a technique that is less hierarchical and gives employees more autonomy and freedom in their jobs.

• Benchmarking

• Employee empowerment

• Just in time

• Taguchi concept

Benchmarking is performed versus competitors and data analysis is done as to what causes the superior performance of the competitor.

• Functional benchmarking

• Internal benchmarking

• Competitive benchmarking

DMAIC is known as an improvement system used to develop new process or products at six sigma quality levels.

• Yes

• No

The fourth step in benchmarking is identifying benchmarking partners.

• Yes

• No

This concept is known as many as 80% of defective goods are caused by poor product design.

• Knowledge of TQM tools

• Six sigma

• Taguchi concept

• Continuous improvement

This concept show the cause and effect charts in the quality tools.

• Ishikawa fishbone diagram

• Quality control charts

• Check sheet

• Pareto analysis