Abbott Conflict Mgmt Day 2

Abbott Conflict Mgmt Day 2

Professional Development

10 Qs

quiz-placeholder

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Abbott Conflict Mgmt Day 2

Abbott Conflict Mgmt Day 2

Assessment

Quiz

Other

Professional Development

Easy

Created by

Gurmeet Singh

Used 1+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

There are ____ steps in the Art of Verbal Judo.

4

5

3

6

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Step number 3 in the Art of Verbal Judo is:

Ask, Don't Tell

Present Options

Set Context

Act

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Step number 4 in the Art of Verbal Judo is:

Act

Set Context

Ask, Don't Tell

Confirm Understanding

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

When in the Act stage, you will typically move from Discussion to _____.

Persuasion

Activity

Action

A verbal thank you

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

There are ____ steps in managing anger

3

2

5

4

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

The following are assertive statements EXCEPT:

Do what I tell you to do

Let us discuss this together

Help me understand the concern that you have

We have agreed on....... do you have any questions or concerns?

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

The technique to manage anger is called Abraham Lincoln's ____ Letters Technique.

Hot

Hotter

Warm

Cold

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