Abbott Conflict Mgmt Day 2

There are ____ steps in the Art of Verbal Judo.

• 4

• 5

• 3

• 6

Step number 3 in the Art of Verbal Judo is:

• Ask, Don't Tell

• Present Options

• Set Context

• Act

Step number 4 in the Art of Verbal Judo is:

• Act

• Set Context

• Ask, Don't Tell

• Confirm Understanding

When in the Act stage, you will typically move from Discussion to _____.

• Persuasion

• Activity

• Action

• A verbal thank you

There are ____ steps in managing anger

• 3

• 2

• 5

• 4

The following are assertive statements EXCEPT:

• Do what I tell you to do

• Let us discuss this together

• Help me understand the concern that you have

• We have agreed on....... do you have any questions or concerns?

The technique to manage anger is called Abraham Lincoln's ____ Letters Technique.

• Hot

• Hotter

• Warm

• Cold

Focusing on implementing the agreed-upon solution and maintaining accountability. This decribes ________.

• Ask, Don't Tell

• Set Context

• Act

• Present Options

___________ is where you put your own needs forward first.

• Assertiveness

• Aggressiveness

• Agressiveness

• Acertain

What is the name of the trainer for this session?

• Gurmit Singh

• Gurmeet Siingh

• Gurmeet Sing

• None of the answers are correct