There are ____ steps in the Art of Verbal Judo.

Abbott Conflict Mgmt Day 2

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Other
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Professional Development
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Easy
Gurmeet Singh
Used 1+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
4
5
3
6
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Step number 3 in the Art of Verbal Judo is:
Ask, Don't Tell
Present Options
Set Context
Act
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Step number 4 in the Art of Verbal Judo is:
Act
Set Context
Ask, Don't Tell
Confirm Understanding
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
When in the Act stage, you will typically move from Discussion to _____.
Persuasion
Activity
Action
A verbal thank you
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
There are ____ steps in managing anger
3
2
5
4
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
The following are assertive statements EXCEPT:
Do what I tell you to do
Let us discuss this together
Help me understand the concern that you have
We have agreed on....... do you have any questions or concerns?
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
The technique to manage anger is called Abraham Lincoln's ____ Letters Technique.
Hot
Hotter
Warm
Cold
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