Ethical Conduct in Billing Errors

The video discusses the common occurrence of billing errors, often to the customer's disadvantage, and the ethical implications of profiting from such errors. It emphasizes the importance of maintaining moral values, even when dealing with entities like Time Warner, which may have made an innocent billing error. The video provides guidelines on how to notify companies of these errors, suggesting a reasonable effort without making it a life mission. It concludes with the principle of ethical symmetry, advocating for fairness in all situations.

What is the main reason given for not taking advantage of billing errors in your favor?

• It is not right to profit from someone else's innocent mistake.

• It could lead to more errors in the future.

• It is illegal to do so.

• It is a sign of poor financial management.

What is the civic duty mentioned in relation to lost property?

• To report it to the police.

• To return it to the rightful owner.

• To keep it if no one claims it.

• To donate it to charity.

What should you do if you find a wallet on the street?

• Keep it if no one is around.

• Take the cash and leave the wallet.

• Return it with everything intact.

• Report it to the nearest store.

What is the suggested action if a bank door is left ajar?

• Ignore it and walk away.

• Inform the bank or authorities.

• Enter and take what you need.

• Wait for someone else to notice.

What is the ethical principle regarding dealing with entities you have harsh feelings towards?

• Treat them differently based on your feelings.

• Seek revenge for past grievances.

• Apply the same ethical principles to all.

• Avoid any interaction with them.

How should one handle a billing error made by a company like Time Warner?

• Ignore it and enjoy the benefits.

• Inform them about the error.

• Cancel the service immediately.

• Wait for them to notice the error.

What should you do if you receive a deluxe service while paying for a basic package?

• Upgrade your package to match the service.

• Enjoy the service without saying anything.

• Inform the service provider about the error.

• Cancel the service immediately.

What is considered a reasonable effort to notify a company of a billing error?

• One phone call and a letter.

• Multiple emails and phone calls.

• Visiting their office in person.

• Posting about it on social media.

What is the potential risk of not informing a company about a billing error?

• You might be charged for the error later.

• You could lose your service entirely.

• You might receive a penalty.

• You could be blacklisted by the company.

Why is it important for ethical exchanges to be symmetrical?

• To maintain a good reputation.

• To avoid legal consequences.

• To prevent future errors.

• To ensure fairness regardless of perspective.