Emotional Intelligence and Workplace Dynamics

Which of the following is NOT one of the six basic emotions identified by Paul Ekman?

• Happiness

• Fear

• Surprise

• Curiosity

In self-assessment, which of the following is the main focus?

• Analyzing others' behavior

• Evaluating one's own emotions and attitudes

• Observing workplace dynamics

• Measuring physical reactions

Which of Hofstede's cultural dimensions examines the degree of interdependence a society maintains among its members?

• Power Distance

• Individualism vs. Collectivism

• Masculinity vs. Femininity

• Uncertainty Avoidance

What is the term for the tendency to maintain the status quo and resist organizational changes?

• Cultural sensitivity

• Resistance to change

• Change fatigue

• Behavioral inertia

The Elaboration Likelihood Model explains how people are persuaded based on two main routes. What are these routes?

• Central and Peripheral

• Emotional and Logical

• Internal and External

• Positive and Negative

In the context of business psychology, perceived behavioral control refers to:

• An individual's belief about their ability to control their emotions

• How strongly they believe they can influence others

• The perceived ease or difficulty of performing a specific behavior

• Their ability to manage others' behavior

Which component of Emotional Intelligence involves understanding one's own emotions?

• Self-awareness

• Self-regulation

• Empathy

• Social skills

Which factor is the most significant indicator of employee motivation?

• The physical environment

• Level of job satisfaction

• Number of hours worked

• Level of supervision

Which theory explains the cultural differences in workplace behavior based on power dynamics, individualism, and uncertainty?

• Herzberg's Two-Factor Theory

• Hofstede's Cultural Dimensions Theory

• Maslow's Hierarchy of Needs

• McClelland's Theory of Needs

When assessing employee emotions, what is an effective observation technique?

• Making assumptions based on personal experience

• Observing non-verbal cues like body language and facial expressions

• Relying solely on written feedback

• Conducting anonymous surveys only