outliers chapter 7 gladwell jomana kurdia

What event does Gladwell analyze in Chapter 7?

• A. An airplane crash

• A train derailment in Japan

• A car accident in the United States

• A ferry sinking in the Philippines

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What is the name of the airline involved in the incident discussed in the book?

• A. Korean Air

• B. Avianca

• C. American Airlines

• D. Lufthansa

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What was the main cause of the Avianca crash, according to Gladwell?

• D. Air traffic control negligence

• A. Mechanical failure

• B. Weather conditions

• C. Human error influenced by cultural communication patterns

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Which concept does Gladwell use to explain the communication breakdowns in the cockpit?

• C. Cultural intelligence

• A. Power distance

• D. Emotional resilience

• B. Individualism vs. collectivism

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5. How does "power distance" influence communication in high-stress situations, according to Gladwell?

• It encourages open and direct communication between individuals.

• It increases team cohesion during emergencies.

• t creates barriers where subordinates hesitate to challenge authority figures.

• It eliminates misunderstandings in hierarchical structures.

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What did the first officer of Avianca Flight 52 fail to do effectively?

• Follow the captain’s direct orders

• Understand the weather report

• Properly navigate the flight path

• Clearly communicate the severity of the fuel situation to air traffic control

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Which phrase did the first officer use to describe the fuel shortage, which air traffic control misunderstood?

• “We have a little problem”

• “We’re running low on fuel”

• “We’re in a critical situation”

• “Mayday”

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Why is the term "mitigated speech" significant in the context of this chapter?

• It describes the softened or indirect language used to avoid confrontation.

• It explains why air traffic control misunderstood technical jargon.

• It refers to the direct and forceful communication used in emergencies.

• It outlines how captains assert authority over their crew.

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Which country's cultural legacy is primarily examined in the Avianca case?

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How does mitigated speech relate to cultural legacies?

• It demonstrates that cultural traits have no impact on professional behavior.

• It reflects how modern technology overrides cultural habits.

• It highlights how communication styles vary depending on cultural norms.

• It ensures that cultural differences enhance team performance.

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