Warranty Quiz

What type of claims can be made under the warranty system?

• Product Defective Claim

• Marketing Product Reimbursement

• Both A and B

• None of the above

What is included in the warranty cost calculation?

• Part Cost and Service Tax

• Labour and Service Tax

• Part Cost, Labour, and Service Tax

• Only Part Cost

What happens if the claim is returned more than three times?

• It is automatically approved

• It is marked as rejected

• It requires additional documentation

• None of the above

How soon must a dealer submit a claim after a repair?

• Within 1 day

• Within 3 days

• Within a week

•  Within a month

Which document type is required for a PDI claim involving a noise issue?

• Defect photo

• Mileage reading

• Video evidence

• Service report

Who is responsible for maintaining the warranty room?

• Dealer Manager

• Finance Officer

• Warranty Officer

• Service Advisor

How are settlement confirmations released to dealers each month?

• Automatically through the system

• By the CAM team from the 1st to the 7th

•  By the dealer upon request

• Via email notifications

What is the penalty if a claimed part is lost a second time?

• Twice the original part cost

• Five times the original part cost

• Ten times the original part cost

• None of the above

What should a claim include to be valid?

• Clear fault description

• Customer’s signature

• Estimated repair cost

• Previous claims history

Which part type requires raising a Technical Support Application?

• Engine assembly

• Body paint

• Standard interior trim

• Exterior decals