PST DAY 11

When should be the promo code be applied?

• After making the purchase

• Prior to making the purchase

To whom do we validate if the Promo code is valid?

• Scott Stockton

• Nancy Bowes

• Christine Fennel

• Amy Herrick

Up to how many days can the customer request for a title change/switch?

• 21 days

• 18 days

• 16 days

• 14 days

Once they switch to a new title, they WILL NOT lose access to the original title on their subscription.

• TRUE

• FALSE

• MAYBE

Once they switch to a new title, the new subscription remains in a Pending status in Zuora till the end of how many days?

• 21 days

• 14 days

• 18 days

• 7 days

Can our customers opt-in to auto-renew if they wanted an eTextbook?

• YES

• NO

• Maybe

Are they not allowed to make a one-time payment to their 4-month subscription?

• YES they are allowed to make a one-time payment.

• NO. They are not allowed to make a one-time payment.

• MAYBE

The Promo code and Coupon code are not the same?

• TRUE

• FALSE

Promo code is a computer-generated code insisting of letters ONLY.

• TRUE

• FALSE

If the promo code is deemed valid and students call claiming that a promo code does not work, do we process a partial credit?

• YES

• NO

• MAYBE