Appt Request WQ Management Quiz

What should you do if the columns in the WQ appear incorrect?

• Reset the column view.

• Ignore the issue.

• Contact IT support.

• Modify the column headers.

If an appointment was canceled via MyChart, what should be done?

• Make one outreach attempt via MyChart to reschedule.

• Cancel the appointment permanently.

• Ignore the appointment.

• Send a letter to the patient.

What should be documented in the Task Comments?

• Steps taken, day of the Referring Clinician Outreach Attempt, and your initials.

• Patient's medical history.

• Staff availability.

• Insurance details.

Why is it important to support rescheduling of appointments?

• To retain visit volume

• To increase patient fees

• To reduce staff workload

• To avoid patient interaction

If a patient has not shown up or cancelled their appointment 3 or more times, what should be done?

• Schedule a new appointment

• Send a reminder letter

• Do not schedule

• Call the patient daily

What should be done for self-referring patients who have not shown up 3 times?

• Send a letter

• Do not send a letter

• Call them daily

• Schedule a new appointment

What should you do if all attempts to reach the patient have not been completed?

• Send a letter to the referring clinician

• Review Diagnosis and Tasks in the Appt Request

• Close the referral

• Cancel the appointment

What is the next step if the follow-up attempt is unsuccessful?

• Cancel the appointment

• Send a letter to the patient

• Document using the “New Call” button and defer the appointment request

• Close the referral

If the follow-up attempt is unsuccessful, how many business days should you defer the appointment request initially?

• 1 business day

• 2 business days

• 3 business days

• 4 business days

What is the purpose of sending APeX letter template 43410?

• To confirm an appointment

• To notify the referring clinician of unsuccessful contact

• To cancel the referral

• To extend the referral