Hotel Reservation Quiz

What is a tentative reservation?

• A reservation request held until a cut-off date

• A reservation that requires an advance deposit

• A reservation that cannot be cancelled

• A reservation that is confirmed immediately

What defines a guaranteed reservation?

• The guest must pay in full before arrival

• The hotel can sell the room if the guest is late

• The hotel holds the room regardless of guest arrival

• The reservation is only valid for one night

Which of the following is NOT a type of guarantee?

• Last-minute booking

• Corporate guarantee

• Advance deposit

• Prepayment

What is the purpose of a stayover?

• To change room types

• To cancel a reservation

• To confirm a reservation

• To extend a guest's stay

What does a non-guaranteed reservation allow?

• Immediate confirmation of the room

• The hotel to sell the room if the guest is late

• A full refund upon cancellation

• A guaranteed room for the entire stay

Which mode of reservation involves a travel agent?

• Online mode

• Verbal mode

• Direct mode

• Travel agency mode

What is a central reservation system (CRS)?

• A system for hotel marketing

• A system for maintaining room availability

• A system for managing hotel staff

• A system for guest check-in

What does the expected arrival list contain?

• Names of guests who have cancelled their reservations

• Names of guests who are currently staying

• Names of guests expected to arrive the next day

• Names of guests who have checked out

What is the purpose of a revenue forecast report?

• To track guest complaints

• To summarize daily reservation activities

• To predict future business volume

• To manage room cleaning schedules

What is a waitlisted reservation?

• A reservation that is confirmed

• A reservation that requires immediate payment

• A reservation for which the requested room is unavailable

• A reservation that is cancelled