Information Management and Knowledge Management

___________ management is the process of gathering, storing, organizing, and making data and documents accessible within a business.

• Information

• Knowledge

• Culture

• Analysis

___________ management involves creating systems to share expertise, experiences, and insights.

• Information

• Knowledge

• Culture

• Analysis

This management practice turns information into actionable insights, making it available to teams and decision-makers.

• Information

• Knowledge

• Culture

• Analysis

This management practice focuses on how information is structured for easy retrieval and use.

• Information

• Knowledge

• Culture

• Analysis

Which management system is this an example of:

A customer service department maintains a database of past customer interactions.

• Information

• Knowledge

Which management system is this an example of:

A customer service department uses insights from a database of past customer interactions to improve training for new employees.

• Information

• Knowledge

Which management system is this an example of:

Storing project documents in a shared drive for team access.

• Information

• Knowledge

Which management system is this an example of:

Creating a best-practices guide for future projects based on the current project team’s experiences.

• Information

• Knowledge

True or Fales:

Information Management is about making use of that data by combining it with skills, experience, and insights.

• True

• False

Which is not one of the four legal concerns businesses face when managing data?

• Compliance

• Data breaches

• Data quality

• Data sharing