BOR: Chapter 2.3 Quiz

What is the first thing you should do if someone spills food or liquid onto the sales floor?

• Call for a custodian or maintenance person to clean it up.
• Find a mop or broom and clean it up yourself.
• Stand near or over the spill to direct traffic away from it until it can be cleaned up.
• Nothing. Maintenance is surely aware of the problem

What is the first thing you should do if you find broken glass on the sales floor?

• Call for a custodian or maintenance person to clean it up.
• Find a mop or broom and clean it up yourself.
• Stand near or over the spill to direct traffic away from it until it can be cleaned up.
• Nothing. Maintenance is surely aware of the problem

What should you do if a shopper topples a display into the aisle?

• Call for a custodian or merchandising person to clean it up.
• Find a mop or broom and clean it up yourself.
• Pick up and recreate the display yourself.
• Check on the shopper to be sure they are unharmed, then direct traffic away from the scene until it can be cleaned up.

What should you do if you find heavy merchandise that has fallen onto the floor from a display?

• Call for a custodian or merchandising person to clean it up.
• Find a mop or broom and clean it up yourself.
• Pick it up and arrange them back on the display.
• Direct traffic away from the fallen merchandise and report the situation to a supervisor.

What should you do if you discover an electrical hazard?

• Call for a supervisor and let them handle it.
• Nothing. Maintenance is surely aware of the problem.
• Make temporary repairs as best you can and according to maintenance guidelines.
• Secure the area and report the situation to management for better repair by an electrician or certified custodian.

Which agency or law protects employees against hazards in the workplace?

• ADA
• OSHA
• FMLA
• FDIC

Which agency or law protects employees who report unlawful or unsafe practices?

• Whistleblower Protection Act
• Americans with Disabilities Act
• Unsafe Practices Act
• Family and Medical Leave Act

Which of the following is proper lifting technique?

• Lift close to your body
• Keep your feet close together
• Lift with your back
• If you're straining, bend your knees

If you see a spill of food or liquid on the sales floor, what's the first thing you should do?

• Call for a custodian or maintenance person to clean it up
• Find a mop or broom and clean it up yourself
• Find out who was responsible for causing the spill
• Stand near or over the spill to direct traffic away from it until it can be cleaned up

Which of the following is the specific term that describes and injury caused by an item falling off a shelf and hitting a person?

• Accidental injury
• Negligence
• Struck-by injury
• Struck-Against injury