Management Concepts Quiz

Whereas ________ is concerned with the means of how getting things done, ________ is concerned with the ends, or attainment of organizational goals.

• effectiveness; efficiency

• efficiency; effectiveness

• effectiveness; effability

• efficiency; experience

The process of monitoring, comparing, and correcting is called ________.

• Planning

• organizing

• controlling

• leading

According to Mintzberg's managerial roles, the ________ roles involve people and other duties that are ceremonial and symbolic in nature.

• interpersonal

• informational

• decisional

• technical

Which of the following is true concerning the three managerial skills?

• Technical skills tend to be most important for middle-level managers.

• Conceptual skills are most important for lower-level managers.

• Human skills remain equally important to all levels of management.

• Technical skills increase and conceptual skills decrease in importance as a manager climbs the organizational chart

According to Frederick Taylor, the principal object of management should be __________.

• Companies Profitability.

• Efficiency.

• Achieving the greatest good for society.

• Securing maximum prosperity for employer and employee.

The _________ tried to control the work environment by changing lighting, work groups, pay structures, and other items to record how they affected workers' output.

• Administrative principles.

• Hawthorne Study

• Scientific management.

• Contingency theory.

The __________ principle, as defined by Henri Fayol, states there should be a clear and unbroken line of communication from top to bottom in the organization's hierarchy of authority.

• Unity of command.

• Unity of direction.

• Scalar chain.

• Hawthorne Study.

Max Weber believed people in nineteenth-century organizations were in positions of authority based on their __________ versus their __________.

• Political connections _______ leadership traits.

• Leadership qualities ______ job requirements.

• Managerial competence ______ economic wealth.

• Social standing _______ job-related capabilities.

According to the progression principle of Maslow's theory of human needs, __________.

• The five human needs must all be satisfied before people can progress to self-actualization.

• A need at any level only becomes activated when the next lower-level need has been satisfied.

• The most basic human need is the need for self-actualization.

• Human needs are never truly fulfilled.

Douglas McGregor would describe managers who tend to be directive in their relationships with others and who take a command-and-control orientation as __________ managers.

• Theory X.

• Theory Y.

• Theory Z.

• Scientific principles.