Customer Attraction and Satisfaction Quiz

Which of the following methods is NOT typically used to attract customers?

• Advertising

• Competitive pricing

• High product prices

• Special offers

Why is offering competitive prices beneficial for a business?

• It encourages customers to visit competitors.

• It attracts customers looking for fair prices.

• It reduces the quality of products.

• It helps increase production costs.

How can businesses keep customers coming back?

• Offering high prices

• Providing good customer service

• Decreasing product quality

• Reducing advertising

What is a benefit of providing highquality products?

• Customers are more likely to leave.

• Customers are less likely to recommend the business.

• Customers are satisfied and may return.

• Customer service becomes unnecessary.

What impact do special offers have on customers?

• They encourage customers to delay purchases.

• They make customers want to buy more.

• They increase product prices.

• They reduce customer satisfaction.

Why is good customer service important for a business?

• It discourages customers from buying.

• It makes customers more likely to return.

• It increases the prices of products.

• It helps avoid attracting new customers.

What might happen if a customer is not satisfied with a business?

• They will tell others positive reviews.

• They might continue shopping there without issue.

• They might leave bad reviews or go to a competitor.

• They will automatically return.

What is one way to attract new customers?

• Offering high prices

• Running advertisements

• Ignoring customer service

• Reducing product quality

Which sector is directly related to selling and advertising?

• Primary sector

• Secondary sector

• Tertiary sector

• Quaternary sector

Why do businesses focus on customer satisfaction?

• To increase prices

• To decrease product quality

• To ensure repeat purchases

• To reduce advertising costs