COM 101 (Chapters 4, 6, 8, 16)

Cheyenne is a manager at her company. She listens to an employee, Enu, voice his opinion about a policy that he disagrees with. After listening to Enu, Cheyenne fixes the problem and her team becomes happier and more efficient. This is an example of the _______________ of listening.

• 1. 
     

     1. communicational benefits

• 2. personal benefits

• 2. professional benefits

• 2. academic benefits

1. Eddie is listening to Priya’s speech on energy conservation. Priya is making good points, but she is speaking at a slow rate. Instead of getting impatient and letting his mind drift off, Eddie uses the extra processing time to distinguish and evaluate Priya’s points. This is an example of which aspect of active listening?

• Attitude

• Adjustment

• Anticipating

• Attention

1. Sam is listening to Gustavo’s speech on why to become a vegetarian. Sam has heard this speech topic before, and she assumes she knows what Gustavo is going to say. Because of this, she chooses to text during his speech instead of pay attention. This is an example of which barrier to effective listening?

• Anticipation

• Judging

• 1. Attitude

• 1. reacting emotionally

1. Callie is giving a speech on backpacking through Europe. Anton notices that Callie is stumbling over some of her words, and takes this as a sign she is not a credible speaker. He disregards her entire speech and misses out on some very useful information. This is an example of which barrier to effective listening?

• Anticipation

• Judging

• Attitude

• 1. reacting emotionally

Watching a political debate on television would involve

• 1. appreciative listening

• 1. relational listening

• 1. empathetic listening

• 2. informational listening

• 2. recreational listening

1. A typical person can speak __________ words per minute.

• 75

• 100

• 125

• 200

• 500

1. When we listen we can process _________ words per minute.

• 75

• 100

• 125

• 200

• 500

1. Turning your phone off in advance of a meeting is an example of which of the following strategies to enhance listening?

• keep an open mind

• identify distractions

• 2. come prepared

• take notes

• none of the above

1. To encourage audience members to listen to his speech on saving for retirement, Colin explained to his audience he could teach them how to become millionaires. Which technique for encouraging effective listening was he using?

• make your listeners care

• cue your listeners

• convince them to engage

• use realistic examples

1. 10. Samuel is at his desk working on a report when he becomes aware of an argument down the hall. He forgets the report and tries to determine who is in the argument. When he first perceived the argument, he was

• hearing

• attending

• listening

• understanding