BADM110_Week 3_Revision

What is an important aspect of communicating negative information in the workplace?

• Using a casual tone

• Providing clear and complete explanations

• Avoiding the topic

• Being vague

Which approach should be taken when delivering negative information in the workplace?

• Aggressive and confrontational

• Sensitive and emphatic

• Indifferent and dismissive

• Sarcastic and humorous

What tone is recommended for communicating negative information in the workplace?

• Professional

• Informal

• Sarcastic

• Indifferent

Why is it important to communicate negative information in a timely manner?

• To avoid responsibility

• To ensure fairness and clarity

• To create confusion

• To delay the inevitable

Which strategy should be used if bad news is not damaging and may be overlooked?

• Direct Strategy

• Indirect Strategy

• Neutral Strategy

• Aggressive Strategy

What is a characteristic of bad news that suggests using an indirect strategy?

• Is not damaging

• Is unexpected

• Is preferred by recipient

• Requires firmness

In the indirect strategy, what is the first step in delivering bad news?

• Bad News

• Reasons

• Buffer

• Pleasant Close

Which of the following is NOT a reason to use a direct strategy for delivering bad news?

• Is not damaging

• May provoke hostile reaction

• May be overlooked

• Requires firmness

When should a direct strategy be used in negative writing?

• When the information is damaging

• When the receiver is likely to overlook the information

• When indirectness is preferred

• When the information is positive

What is the preferred structure for a direct strategy in negative writing?

• Positive info in the opening, negative info in the body, firm closing

• Negative info in the opening, reasons in the body, pleasant closing

• Reasons in the opening, negative info in the body, positive closing

• Negative info in the closing, reasons in the opening, firm body