CPS AO Training

What does AO stand for?

• Ask Offer

• Alternate Offer

• All Offers

• Average Offers

Answer explanation

Alternate Offers are mailed or emailed to a prospective customer by the CoBrand Partner.

What type of code comes with an AO offer?

• POID

• RSVP

• Just use BAU screen

• None

What does a POID code look like?

• FJDD2320

• A1234-5689-5456-5556

• GHDF:0002

• FJEL:::0001222

What cards come with AO Offers?

• All cards

• Delta, Hilton, & Marriott

• AMEX Lending Cards

• Delta and Hilton

Who sends the AO offers out?

• American Express

• The CoBrand Partner

What card should you verify in the Look Up Tool

• Hilton & Delta Offers

• All Offers

• You do not need to verify offers

• Delta Card Offers

Do you need the SkyMiles number for Delta AO offers?

• No you do not.

• Yes, just to thank them for their membership.

• YES! To verify the offer.

• Just during the app we need it.

Do AO offers expire?

• Yes they do!

• They do, but we can still use the offer.

• What?

• No they do not.

If the AO offer is expired, or not theirs, what can we do?

• You cannot continue! They will need to call later with their own offer.

• Use the offer anyway.

• You can offer BAU or PreQual

• You hang up and say "Have a good day!"

True or False - AO offers come with welcome offers.

• True

• False