ITIL Core and Service Strategy

ITIL Core and Service Strategy

Professional Development

12 Qs

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ITIL Core and Service Strategy

ITIL Core and Service Strategy

Assessment

Quiz

Professional Development

Professional Development

Practice Problem

Hard

Created by

Omantel Ohi

Used 57+ times

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12 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following describes the main way in which the Service Strategy publication can assist an organisation?

To manage strategic relationships within the IT industry
To implement ITIL within an IT organisation
To enable strategic integration with customers and suppliers
To develop Service Management as a strategic assist

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following statements about the Service Portfolio are correct?
1. The Service Portfolio represents the investments made by a service provider
2. The Service Portfolio includes third party services that are part of service offerings
3. The Service Portfolio represents the ability of a service provider to serve customers and market spaces

1 and 2 only
All of the above
1 and 3 only
2 and 3 only

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What details are contained in the Service Pipeline?

Operational capability within the context of a market space
The resources engaged in all phases of the Service Lifecycle
Business requirements that have not yet become live services
Knowledge and information about phased-out services

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following statements is/are correct about IT Governance?
1. IT Governance is an integral part of enterprise governance
2. IT Governance is the responsibility of the board of directors
3. IT Governance enables organisations to benchmark processes

1 only
1 and 2 only
2 and 3 only
All of the above

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

A Business Case can be most accurately described as?

A method for tracking Business expenditure
A decision support and planning tool
A management tool for Business communication
A technique for calculating service valuation

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

From a Service Management perspective which of the following is NOT a specific risk management activity?

Financial analysis of the likely consequences of a Business action
Ensuring processes are in place for on-going monitoring of risks
Identification and selection of appropriate countermeasures
Having access to reliable and up-to-date information about risks

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

It is important to distinguish between the three different types of service provider. Which of the following most accurately describes the main difference between Type I and Type II service providers?

Type I providers are internal and Type II provide external services
Type I providers are internal and Type II provide shared services
Type I providers are external and Type II provide internal services
Type I providers are technology focused and Type II Business focused

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