GESTION DE REQUERIMIENTOS
Authored by CilenaCV Instructora Tics SENA
Computers
Professional Development
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31 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Un usuario reporta que no puede acceder a Internet desde su laptop, pero otros dispositivos en la misma red funcionan correctamente.
Incidente
Problema
Solicitud de servicio
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Un usuario solicita la instalación de un nuevo software para la edición de videos en su equipo.
Incidente
Problema
Solicitud de servicio
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
El departamento de marketing necesita un aumento en la capacidad de almacenamiento en sus servidores para futuras campañas.
Incidente
Problema
Solicitud de servicio
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Un usuario informa que su teclado no responde, aunque la luz de encendido del equipo está activada.
Incidente
Problema
Solicitud de servicio
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Un usuario solicita la creación de una cuenta de correo electrónico adicional para un nuevo empleado.
Incidente
Problema
Solicitud de servicio
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
El equipo de ventas reporta que la impresora compartida está atascada y no imprime.
Incidente
Problema
Solicitud de servicio
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Un usuario solicita una capacitación sobre cómo utilizar una nueva herramienta de gestión de proyectos.
Incidente
Problema
Solicitud de servicio
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