CCMA Chapter 7 & 8 Review

What type of software may be used to schedule patients?

• A word processing progam

• An internet browser

• A practice management system

• A presentation program

One common administrative function that may be built into EHR systems is....

• Creating patient billing statements

• Creating a list of all office accounts payable and receivable

• Creating bank account statements for the practice

• Tracking office supply orders

A patient scheduled for a 30-minute appointment is likely..

• A new patient

• A returning patient coming in for a follow up

• A patient coming in for a vaccination

• A patient who has already had an annual physical but needs a school physical form signed by the provider

Which of the following items is likely to be printed from the EHR for a patient who is scheduled for an endoscopy?

• Detailed medical instructions for performing an endoscopy

• Information about the anatomy and physiology of the digestive system

• A list of diagnoses likely to be made after an endoscopy is performed

• Patient preparation instructions for the procedure

A hematologist sees cancer patients on Mondays, Tuesdays, and Wednesdays and other patients on Thursdays and Fridays. This is an example of....

• Open hours scheduling

• Wave Scheduling

• Modified wave scheduling

• Cluster Scheduling

What does it mean to index scanned material in a patient's EHR?

• To create a list of where each item is located

• To describe where a duplicate of each item may be found in a paper file

• To add each item to the appropriate section of the patient's record

• To post a message in the patient portal with links to each item

Each hour, Dr. Diggs has two patients scheduled. He spends an average of 15 minutes with each patient, so this leaves time for walk-in patients to be seen. This is an example of....

• Double-booking

• Open hours scheduling

• Modified wave scheduling

• Cluster scheduling

If an MA is allowed to use CPOE to enter tests or prescriptions ordered by the provider, what should they do when given an order?

• Enter it carefully and ask the provider to look at it

• Enter it carefully and double-check it

• Write it on a piece of paper and give it to the receptionist to enter

• Enter it carefully and have a second MA review it and press the key to submit

What is one thing that must be done if a patient does not show up for an appointment?

• The MA must send the patient a letter saying they need to find a different provider

• The patient must wait at least 7 days before rescheduling

• The MA must document the missed appointment

• The provider must call the patient and offer a telehealth visit

A new Patient brings in paper copies of health records from previous providers. How will these records be added to the patient's electronic health record at the new office?

• A separate paper file will be kept for the old records

• The paper records will be scanned and added to the EHR

• The patient will be told to keep the records at home and bring them in only as they apply to new conditions

• The MA will read the old records and type in anything that seems important, then shred the paper records