Co-Creation of Quality Service Quiz

Co-Creation of Quality Service Quiz

University

30 Qs

quiz-placeholder

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Co-Creation of Quality Service Quiz

Co-Creation of Quality Service Quiz

Assessment

Quiz

Other

University

Medium

Created by

Maida Gabarda

Used 2+ times

FREE Resource

30 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the primary focus of co-creation in quality service?

Market Expansion

Cost Reduction

Value Co-creation

Employee Training

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following best describes Value Co-Creation?

A strategy for increasing employee productivity

A method for reducing service costs

A technique for market segmentation

A process where firms and customers jointly create value

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What role do customers play in the co-creation process?

Active participants in service design

Only feedback providers

Service providers only

Passive recipients of services

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT a popular self-service technology?

Self-Service Kiosks

Personal Shopping Assistants

Online Banking

Automated Teller Machines (ATMs)

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a significant advantage of using Self-Service Technology (SST)?

Higher labor costs

Increased convenience

Limited customer control

Increased personal interaction

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a disadvantage of Self-Service Technology?

Enhanced customer relationships

Limited personal interaction

Greater customer empowerment

Increased efficiency

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does customer participation emphasize?

Creating a pleasant experience

Providing only feedback

Reducing service costs

Fulfilling customer needs and building relationships

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