What is the primary focus of co-creation in quality service?

Co-Creation of Quality Service Quiz

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University
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Medium
Maida Gabarda
Used 2+ times
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30 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Market Expansion
Cost Reduction
Value Co-creation
Employee Training
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following best describes Value Co-Creation?
A strategy for increasing employee productivity
A method for reducing service costs
A technique for market segmentation
A process where firms and customers jointly create value
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What role do customers play in the co-creation process?
Active participants in service design
Only feedback providers
Service providers only
Passive recipients of services
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is NOT a popular self-service technology?
Self-Service Kiosks
Personal Shopping Assistants
Online Banking
Automated Teller Machines (ATMs)
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a significant advantage of using Self-Service Technology (SST)?
Higher labor costs
Increased convenience
Limited customer control
Increased personal interaction
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a disadvantage of Self-Service Technology?
Enhanced customer relationships
Limited personal interaction
Greater customer empowerment
Increased efficiency
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does customer participation emphasize?
Creating a pleasant experience
Providing only feedback
Reducing service costs
Fulfilling customer needs and building relationships
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