1. Respond to Verbal Enquiries and Requests

The fundamental purpose of communication is (a)   .

• To disregard others

• To amuse

• To convey information, express thou

• To create confusion

Answer explanation

The fundamental purpose of communication is to convey information and express thoughts. This choice emphasizes the essential role of sharing ideas and understanding, unlike the other options which misrepresent communication's intent.

Which of the following is NOT a common form of human communication: (a)   ?

• Broadcasting

• Gestures

• Sign language

• Silence

Answer explanation

Silence is not a form of communication; it represents the absence of communication. In contrast, broadcasting, gestures, and sign language are all active methods of conveying messages.

What percentage of communication is conveyed through nonverbal means? (a)  

• 25%

• 45%

• 55%

• 75%

Answer explanation

Research suggests that approximately 55% of communication is conveyed through nonverbal means, highlighting the significant role body language, facial expressions, and gestures play in conveying messages.

Which of the following represents an instance of verbal communication? (a)  

• Facial expressions

• Gestures

• Speaking on the phone

• Nodding

Answer explanation

Verbal communication involves the use of spoken or written words. 'Speaking on the phone' is a clear example of this, as it requires the use of spoken language, unlike facial expressions, gestures, or nodding, which are non-verbal.

Engaging in active listening means (a)   .

• Listening while performing other tasks

• Disregarding the speaker

• Striving to comprehend the underlying message

• Listening without providing feedback

Answer explanation

Engaging in active listening involves striving to comprehend the underlying message of the speaker, rather than multitasking, disregarding them, or listening without feedback.

Which of the following represents a strategy for effective communication?

• Neglecting eye contact

• Taking concise notes

• Exhibiting closed-mindedness

• Disrupting the speaker

Answer explanation

Taking concise notes is a strategy for effective communication as it helps in retaining information and understanding the speaker's message, unlike neglecting eye contact, being closed-minded, or disrupting the speaker.

Match the following aspects with their corresponding descriptions of nonverbal communication.

• Communication that relies solely on spoken language

• Facial expressions and body language

• Nonverbal signals expressed through gestures and expressions

• Written messages

• Messages conveyed through text without verbal cues

• Emails and texts

• Digital communication lacking physical presence

• Only spoken words

Match the following reasons with their significance in effective communication.

• Effective communication allows for the expression of thoughts.

• To avoid social interactions

• Effective communication is crucial for teamwork.

• To foster misunderstandings

• Effective communication helps in building relationships.

• To convey emotions and influence others

• Effective communication prevents confusion.

• To remain silent

Which of the following is an example of nonverbal communication: (a)   ?

• A text message

• A written letter

• A phone call

• A smile

Answer explanation

A smile is a form of nonverbal communication as it conveys emotions without words. In contrast, a text message, written letter, and phone call all involve verbal or written language.

To demonstrate that you are actively listening, you should (a)   .

• Frequently interrupt the speaker

• Check your phone during the conversation

• Avoid making eye contact

• Maintain eye contact with the speaker

Answer explanation

To demonstrate active listening, maintaining eye contact with the speaker shows engagement and attentiveness. The other options, like interrupting or checking your phone, indicate distraction and lack of interest.