Organizational Behavior

Employees A and B work together on the same project team. When the team faces a complex problem, the team leader usually asks B to generate alternative solutions for the team to consider. Experience has shown that B is more likely to take initiative, to set ambitious goals, and to feel that the team can effectively influence its environment. Employee A tends to do well on jobs that are routine, is plagued with self doubt, and feels that the team is largely powerless over its environment.

Which statement is correct?

• Employee A exhibits positive core self evaluation, and employee B exhibits negative core self evaluation.

• Employee A exhibits negative core self evaluation, and employee B exhibits positive core self evaluation.

• Employee A exhibits negative core self evaluation, and employee B exhibits negative core self evaluation.

• Employee A exhibits positive core self evaluation and employee B exhibits positive core self evaluation.

Employee B was upset by Employee A's behavior at the department's planning meeting.

Which factors will influence Employee B's perception in this situation?

Choose 1 answer

• Stimulation, task, and skills

• Situation, target, and perceiver

• Problem, criteria, and alternatives

• Heredity, environment, and perceiver

A person is broadminded, courageous, and forgiving.

Which type of values are these?

Choose 1 answer

• Terminal values

• Transitory values

• Determinate values

• Instrumental values

An employee enjoys having a large span of responsibility and is motivated to do well because of personal feelings.

Which kind of reward is this?

Choose 1 answer

• Intrinsic reward

• Extrinsic reward

• Affiliation reward

• Compensatory reward

Which theory of motivation focuses on 5 levels of needs, and further separates those needs by lower-order needs and higher-order needs?

Choose 1 answer

• McGregor’s Theory X and Theory Y

• McClelland’s Theory of Needs

• Maslow's Hierarchy of Needs Theory

• Two-Factor Theory

Manager A supervises 10 district units with 100 employees and receives $100,000 in compensation. Manager B supervises 5 district units with 50 employees and also receives $100,000 in compensation. Manager A is upset by this relationship and is looking for a new job.

Which theory explains A's motivation to look for a new job?

Choose 1 answer

• Equity theory

• Inequity theory

• Perception theory

• Perceptual fairness theory

A manager challenged an employee to produce an average of 24 assemblies each day for a week. This production goal was higher than the employee had ever achieved during any week. The manager gave the employee a tally sheet to mark after each assembly was completed.

Considering the goal-setting theory of motivation, the manager was counting on which factors to influence the employee to achieve the production goal?

Choose 1 answer

• Challenge and direction

• Feedback and reflection

• Specificity and feedback

• Challenge and power

What defines a set of expected behavior patterns attributed to a person occupying a given position in a social unit?

Choose 1 answer

• Group role

• Group norm

• Group status

• Group conformity

Which type of group is defined by the organization's structure?

Choose 1 answer

• Unified group

• Formal group

• Informal group

• Designated group

Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions.

Which suggested action can the company take to increase group cohesiveness?

Choose 1 answer

• Make the group larger

• Physically isolate the group

• Establish more rigid roles for group members

• Decrease the difficulty of becoming a group member