Tes Pengendalian Mutu

In the perspective of evolution of the quality management concept, quality control is an extension of the concept …….

• quality assurance

• quality improvement

• quality planning

• quality inspection

Referring to the concept of 'The Juran's Trilogy', the operational action of quality control is ….

• a stage in the Quality Assurance process

• part of Quality Planning

• an element of the process in Total Quality Management

• a method used in Quality Improvement

The main focus of operational actions in quality control is….

• quality planning

• fulfillment of quality requirements

• adjustment of quality standards

• continuous quality improvement

The following are some benefits that can be obtained through quality control actions, except ………………..

• increasing efficiency and effectiveness of processes

• maintaining employee loyalty

• reducing the risk of product failure

• increasing profitability

The management principle in quality control that is directly related to external parties is …..

• Customer focus - Leadership

• Mutually beneficial - Customer focus

• Involvement people - Mutually beneficial

• System approach - Involvement people

The process approach is a management principle in quality control that is related to ……

• managing processes as a system.

• maintaining the internal environment of the organization

• managing resources and activities as a process

• improving quality as a continuous process

The first step in taking quality control actions is …

• diagnosing the causes of problems

• collecting data for analysis

• measuring actual performance

• choosing subjects or targets to be controlled

The following are the targets of quality control, except ….

• the quality of products (goods, services) produced

• the planned quality standards

• the quality of processes carried out to produce products

• the causes of problems leading to quality gaps

The following are 3 of the QC-Tools used as problem-solving tools in the quality control process …

• check sheet, control chart, mutually beneficial.

• histogram, scatter diagram, customer focus

• stratification, fishbone diagram, pareto diagram

• involvement people, cause and effect diagram, scatter diagram.

The cause and effect diagram is one type of QC-Tool in the quality control process used to ….

• monitor stability and changes in processes over time

• find the root causes of quality problems

• show problems based on the order of occurrence

• classify problems into small groups with similar characteristics