Business Correspondence

Which of the following are not a business correspondence?

• Emails

• Conversation on telephone

• Personalized letter

• Memo

The advantages/benefits of email is

• the delivery takes a long time

• the cost is more expensive than written letter

• email requires stamps

• more quickly than conventional letter

Business correspondence is the exchange of information in written format for business activities

• true

• false

One of formal form of communication is business correspondence

• True

• False

External correspondence refers to communication between individuals or departments on the same organization

• True

• False

Letter of recommendation, gratitude or congratulation are example of routine correspondence

• true

• false

The body of the letter is the main point of the letter

• True

• False

Below are list of complimentary closes, except

• respectfully

• best regards

• sincerely

• dear

• Memo format

• Modified block format

• Full block format

A letter that is response to complaint letter is

• adjustment letter

• commendation letter

• inquiry letter

• quotation letter