QUIZ MENTORING ISM

What is the primary role of Transaction Processing Systems (TPS) in an organization?

• To serve senior management with strategic decision-making tools

• To record daily routine transactions and manage operational data

• To provide middle management with reports on current performance

• To collect and apply knowledge to improve decision-making

Which of the following technologies is commonly used for enterprise collaboration and social business?

• Microsoft Yammer

• Google Ads

• Photoshop

• Tableau

What is one of the main benefits of using Supply Chain Management (SCM) systems?

• To manage customer relationships and increase sales

• To monitor daily transactions such as payroll and shipping

• To streamline the flow of products from source to consumption at the lowest cost

• To provide executive support for strategic decision-making

Which of the following is NOT an example of an Enterprise Application?

• Enterprise Resource Planning (ERP)

• Supply Chain Management (SCM)

• Customer Relationship Management (CRM)

• Virtual Private Network (VPN)

In a collaborative business culture, what is the role of senior managers?

• To ensure that all decisions are made top-down without team involvement

• To build and rely on teams to contribute to the development of products, processes, and policies

• To maintain a strict command and control structure for all operations

• To limit communication between departments to reduce confusion

What does a Knowledge Management System (KMS) primarily do?

• Manages routine daily transactions such as payroll

• Collects and applies knowledge across the organization to improve decision-making

• Provides senior management with strategic decision-making tools

• Automates customer service responses

Which of the following systems is designed to help middle management with non-routine decision-making?

• Executive Support Systems (ESS)

• Management Information Systems (MIS)

• Transaction Processing Systems (TPS)

• Decision Support Systems (DSS)

What is the key purpose of Customer Relationship Management (CRM) systems?

• To manage relationships with suppliers

• To handle financial accounting

• To manage relationships with customers and enhance customer satisfaction

• To manage internal document collaboration

Which of the following best describes E-Business?

• It only involves the buying and selling of goods over the internet

• It uses digital technologies and the internet to drive major business processes

• It refers solely to the use of social media for business purposes

• It is a government initiative to promote digital services

Which system provides senior management with real-time data to assist in strategic decision-making?

• Management Information Systems (MIS)

• Transaction Processing Systems (TPS)

• Executive Support Systems (ESS)

• Decision Support Systems (DSS)