BS QUIZ

Internal stakeholder group whose objective is job security and chance to get a raise

an individual or group which has an interest in a business because they are affected by its activities and decisions.

business owners, those investing their money into the business

proportion of total sales of a company in an industry

most people want to be accepted by others and to feel that they are loved and trusted. It is important to have friends and belong to a group where social activities can be shared and enjoyed together.

• physiological needs

• esteem needs

• social needs

• safety needs

the factors that must be present in the workplace to prevent job dissatisfaction.

According to Herzberg's motivation theory, Company policy and administration includes

• Motivators

• Hygiene factors

workers are given a greater variety of similar-level tasks to do. Their jobs become more interesting and, as with job rotation, this reduces boredom.

• job rotation

• job enrichment

• job enlargement

this involves managers passing authority for the performance of tasks to lower-level workers

non-cash rewards often used to recruit or retain workers and to recognise the status of certain employees