Quality Process Improvement Quiz

What is the main focus of Six Sigma?

• Reducing defects and improving process consistency

• Improving customer satisfaction

• Enhancing product characteristics

• Meeting regulatory requirements

What does TQM stand for?

• Total Quality Model

• Total Quality Management

• Total Quality Measurement

• Total Quality Method

Which of the following is a set of standards for quality management?

• Pareto Analysis

• TQM

• ISO 9000

• Six Sigma

What is the primary goal of quality assurance?

• Creating systems to prevent errors

• Identifying who was at fault after an error

• Improving process consistency

• Enhancing product characteristics

Which of the following describes performance improvement?

• Enhancing customer satisfaction

• Changes in how a process operates

• Changes in product quality

• Identifying process weaknesses

What are the three types of measures used in quality work?

• Structure, Process, Outcome

• Cost, Time, Quality

• Input, Process, Output

• Quality, Efficiency, Satisfaction

What does the DRIVE method focus on?

• Measuring product quality

• Problem solving and analysis

• Identifying customer needs

• Enhancing employee involvement

What is a Process Map used for?

• Identifying customer satisfaction

• Understanding and improving processes

• Measuring product outcomes

• Analyzing employee performance

What does the Pareto Analysis technique help identify?

• The most efficient processes

• The highest quality products

• The best employees

• The most significant causes of a problem

What is the purpose of a Cause and Effect Diagram?

• To identify potential causes of a problem

• To analyze employee performance

• To improve customer satisfaction

• To measure product quality