Contact Center Sevices

Contact Center Sevices

7th - 10th Grade

10 Qs

quiz-placeholder

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Contact Center Sevices

Contact Center Sevices

Assessment

Quiz

Computers

7th - 10th Grade

Practice Problem

Medium

Created by

cristina cruz

Used 45+ times

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10 questions

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1.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Telephonic Customer Service Agents work within what type of setting?

Dining Room

Classroom

Call Center

Sanctuary

2.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

What type of Call Center Customer Service is provided by a CSR?

Auto Repair

Inventory

Billing

Painting

3.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Which Employee Type is responsible for his/her own payroll tax payments?

Contractor

W-2 Employee

Volunteer

Parent

4.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

An inbound call is initiated by....

General Manager

Quality Assurance Manager

The Customer

Store Owner

5.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Which is a type of call center operation?

Day Care

Outbound

Informercial

Shopping

6.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Customer Service Reps Who Work From Home is in what worker category?

Teleworker

Farm Worker

Postal Worker

Multi Level Market Agent

7.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

People who are good with helping people may choose to work in which type of job?

Scientist

News Reporter

Management

Customer Service

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